Public offer

PUBLIC OFFER AGREEMENT FOR THE PROVISION OF TOURIST SERVICES

1. Basic Terms and Definitions

Offer – this public offer made in accordance with Articles 395–397 of the Civil Code of the Republic of Kazakhstan.

2. General Provisions

• This Offer is an official proposal by the Service Provider to individuals to enter into a contract for the paid provision of tourist services.

• The Contract is governed by the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan “On Tourist Activities,” the Law of the Republic of Kazakhstan “On Protection of Consumer Rights,” as well as other regulatory legal acts of the Republic of Kazakhstan.

• The Contract is an adhesion contract (Article 389 of the Civil Code of the RK). Acceptance of the Offer is equivalent to concluding the Contract.

• The Contract is deemed concluded from the moment of acceptance and remains in force until full performance of obligations by the Parties.

3. Subject of the Contract

The Service Provider undertakes to provide the Customer with tourist and other services in accordance with the terms of this Offer.

4. Obligations of the Parties

The Service Provider shall:

• Provide tourist services according to the Customer’s request.

• Ensure the quality of services in compliance with the legislation of the Republic of Kazakhstan.

• Inform the Customer about the terms and content of the services.

The Customer shall:

• Timely order and pay for the services.

• Provide accurate data required for the service arrangements.

5. Service Conditions

• Tourist services and prices are agreed upon by the Parties.

• Booking is confirmed after payment of at least 30% of the tour cost.

• The remaining balance must be paid within the agreed timeframe.

• The Service Provider shall notify the Customer of the cancellation policy upon booking.

6. Cancellation and Modification Terms

• The Customer has the right to change or cancel a booking by sending a written notice (by email).

• Cancellation must be confirmed by the Service Provider.

• Refund conditions are regulated by this Contract and the Law of the Republic of Kazakhstan “On Protection of Consumer Rights.”

7. Payment Procedure

• Payment is made based on the invoice issued by the Service Provider.

• Payment may be made in cash, by bank transfer, or through non-cash payment systems permitted by the legislation of the Republic of Kazakhstan.

• The Customer must notify the Service Provider of the completed payment.

8. Payment, Cancellation, and Refund

1. Payment for Services

• Payment confirms the Customer’s consent with the tour and cancellation terms.

2. Cancellation of Services

• The Customer may cancel services by notifying the Service Provider no later than 14 calendar days before the start of the tour, unless otherwise agreed by the Parties.

• In case of later cancellation, the Service Provider retains the actual expenses incurred (hotel, carrier penalties, etc.).

3. Refunds

• Refunds are made within 10 (ten) banking days from the date of receiving the Customer’s written request.

• Refunds are made using the same payment method used for the initial transaction unless otherwise agreed by the Parties.

• In case of tour cancellation due to third parties (flight cancellation, border closure, etc.), refunds are regulated by the actual terms of service providers and the legislation of the Republic of Kazakhstan.

9. Special Conditions

• If payment is not received on time, the Service Provider has the right to cancel the booking.

• Claims regarding service quality must be submitted in writing within 20 days after the end of the tour and are reviewed within 10 days.

10. Personal Data Processing

• The Service Provider processes the personal data of the Customer and Tourists in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Its Protection.”

• The Customer gives consent to the processing of their personal data and that of persons for whom they act as a Customer.

11. Force Majeure

The Parties are released from liability for failure to perform obligations due to force majeure circumstances (natural disasters, military actions, epidemics, border closures, etc.).

12. Dispute Resolution

• Disputes shall be resolved through negotiations.

• If no agreement is reached, disputes shall be considered by the court at the place of the Service Provider’s registration.

• The Customer also has the right to contact the authorized body for consumer rights protection.

13. Service Provider Details

LLP “Tryvia”

Legal address: 496/6 Raimbek Ave., Almaty, Republic of Kazakhstan

Phone: +7 776 886 28 86

E-mail: tryviakz@gmail.com

BIN: 230840001509

BIC: KSNVKZKA

Bank Accounts:

• KZ27551A600514214USD

• KZ38551A601134053KZT

  KBE 17